Frequently Asked Questions
How and when do you ship your items?
All items are shipped First Class USPS and will arrive within 1-3 days of being shipped. Because each order is made to order, please allow 1-3 days for processing. Most items are shipped next business day. That means that your order will arrive anywhere between 2-6 days from your purchase date. Walnut Rose Jewelry is not responsible for items lost in the mail. You will be provided a tracking number with your shipping confirmation email and can work with your local post office in the event that you need shipping updates. Free Shipping is available within the continental USA only.
I put in the wrong shipping address, how can I get it fixed?
Please contact us within 1 business day if you made a mistake on your shipping address. We’ll do our best to catch the item before it is sent via USPS. Do you take custom requests?
Yes! Please email email@example.com
to discuss. If you would like to place a wholesale order, please type “Wholesale” in the subject line of your email.
Where is your jewelry made?
All jewelry is handmade with love in Pennsylvania.
How do I care for my jewelry?
Use the polishing cloth (included in your order) to shine + polish from time to time to keep your jewelry as beautiful as the day you received it.
Remember that Sterling Silver is sensitive to oxygen and will naturally gain a patina over time. Some people love the way silver wears and others do not. If you’d like to maintain the shiny and clean finish, polish your piece with the included polishing cloth each time you wear it.
What does “Gold Filled” mean?
All materials are .925 Sterling Silver or 14K Gold Filled. Gold Filled is real gold pressure bonded to other metals, creating a lifetime piece that will not tarnish or rub off, just like real gold. Gold Filled pieces are more expensive than gold plated pieces because gold filled is durable; basically tarnish and chip resistant.
Can I wear my jewelry all the time?
Remember to remove your jewelry when you work out, shower, swim, use lotion, shampoo, hairspray, perfume, or anything else that may coat the jewelry. As a general rule of thumb, put your pieces on after you are completely ready for the day and you’ll keep it beautiful for years to come.
What is your return & exchange policy?
If for some reason you are unhappy with the quality or your piece has arrived damaged, please let us know within 7 days of receiving your order so we can get a replacement to you. Of course, we want you to be totally happy with your purchase, so we’ll work with you to make sure you love it! Please email a photo of the piece to firstname.lastname@example.org with the subject line RETURN/EXCHANGE.
I am a boutique or shop interested in wholesale
We love that you’re interested in carrying jewelry of ours and would love to chat with you! If you are interested in carrying our collection, please email email@example.com with the subject line WHOLESALE.
I am an Influencer interested in becoming a Brand Rep
Are you an influencer on social media that would like to work with our brand? Email firstname.lastname@example.org to learn more about our Brand Rep program!
Learn more about Walnut Rose Jewelry HERE