Because we carefully make each piece, all custom orders are final sale. If for some reason you are unhappy with the quality or your piece has arrived damaged, please let us know within 7 days of receiving your order so we can get a replacement to you. Of course, we want you to be totally happy with your purchase, so we’ll work with you on a case by case basis to make sure you are satisfied. Please email a photo of the piece to walnutrosejewelry@gmail.com with the subject line RETURN/EXCHANGE.